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FAQ – Frequently Asked Questions

Q: Is your jewelry made of genuine 925 sterling silver?

Yes, all Aka Gioielli jewelry is made of genuine 925 Sterling Silver, described as hypoallergenic in the product listings and warranty and authenticity certificate. As required by law, the products are hallmarked with the silver fineness (925). Many models are also rhodium-plated to improve protection against oxidation, moisture, and chemical agents, helping to maintain their shine for longer.

Q: What does 925 silver / 925 sterling silver mean?

925 silver means that the jewelry is composed of 925 parts per 1,000 of pure silver and 75 parts per 1,000 of other metals, generally copper. This combination makes the jewelry more durable than pure silver while maintaining the characteristic shine and color of silver.

Q: Does your jewelry contain nickel?

Our 925 Sterling Silver jewelry is described as "hypoallergenic" in the product listings and is made in compliance with the European REACH Regulation (EC No. 1907/2006), which regulates the presence and release of chemicals and heavy metals in silver articles, imposing strict limits not only on Nickel but also on other potentially toxic metals such as Lead and Cadmium. If you have particularly sensitive skin, we nevertheless recommend limiting contact with cosmetics, perfumes, and sweat and removing the jewelry if irritation occurs.

Q: How can I tell if a piece of jewelry is really made of 925 silver?

A quality 925 silver jewelry piece normally bears a "925" fineness hallmark and is often not attracted to a magnet, unlike other metals such as steel. Be careful not to test the clasp with a magnet, because it contains a small steel spring inside that allows the lobster clasp to function. Silver also weighs more than many inexpensive alloys and tends to oxidize (darken) over time, which is a typical characteristic of this metal.

Q: Why has my jewelry turned black? Is this normal?

Yes, this is normal: 925 silver tends to oxidize over time due to exposure to air, moisture, sweat, perfumes, and detergents, causing darkening or a dark patina. On the "Jewelry Warranty and Care" page, we explain that, unlike products that are not made of silver, our jewelry can return to its original appearance when properly cleaned with specific products or with a solution of hot water and baking soda.

Q: Can I wear silver jewelry in the shower, swimming pool, or at the seaside?

Silver tolerates everyday use well, but repeated contact with chlorinated water (swimming pools), salt water (sea), and harsh detergents accelerates oxidation and can dull the surface. To maintain its shine, we recommend removing your jewelry before swimming, showering, or applying creams and perfumes.

Q: How can I clean an Aka Gioielli 925 silver jewelry piece?

For light cleaning, you can use lukewarm water, mild soap, and a soft cloth, avoiding abrasive sponges; for heavier oxidation, you can use specific silver-cleaning products, as recommended in our care instructions. Alternatively, you can try this homemade solution: place a sheet of aluminum foil on the bottom of a bowl with the shiny side facing up, place the jewelry inside, add 1 tablespoon of baking soda and 1 tablespoon of salt, and pour in very hot water. Leave it to act, then rinse and dry.

Q: How often should I clean my silver jewelry?

It depends on how often you wear it: daily use requires light cleaning every few weeks and a more thorough cleaning a few times a year. If you notice a loss of shine or small dark spots, cleaning the jewelry promptly makes the process easier and helps protect it in the long term.

Q: How should I store my jewelry to keep it shiny?

It is preferable to store each piece of jewelry in its box or in soft pouches, away from moisture and direct light, to slow down oxidation. Also avoid leaving chains and bracelets piled together, to prevent scratches and tangles.

Q: Should I remove my 925 silver jewelry before going to sleep?

Yes, this is strongly recommended. During sleep, prolonged contact with moisture and body sweat accelerates the natural oxidation process of silver. In addition, friction against bed sheets can dull the polished finish and may bend or break the more delicate links of chains and bracelets.

Answers to the most common questions about our 925 sterling silver jewelry

Contact Us

Didn't find the answer you were looking for? Email us at customercare@akagioielli.it or contact us using the online form: our Online Support is available 24 hours a day, 7 days a week.

925 Sterling Silver Jewelry

Is your jewelry made of genuine 925 sterling silver?

Yes,all Aka Gioielli jewelry is made of genuine 925 Sterling Silver, described ashypoallergenic in the product listings and warranty and authenticitycertificate. As required by law, the products are hallmarked with the silverfineness (925). Many models are also rhodium-plated to improve protectionagainst oxidation, moisture, and chemical agents, helping to maintain theirshine for longer.

What does 925 silver / 925 sterling silver mean?

925 silver means that the jewelry iscomposed of 925 parts per 1,000 of pure silver and 75 parts per 1,000 of othermetals, generally copper. This combination makes the jewelry more durable thanpure silver while maintaining the characteristic shine and color of silver.

Does your jewelry contain nickel?

Our 925 Sterling Silver jewelry isdescribed as “hypoallergenic” in the product listings and is made in compliancewith the European REACH Regulation (EC No. 1907/2006), which regulates thepresence and release of chemicals and heavy metals in silver articles, imposingstrict limits not only on Nickel but also on other potentially toxic metalssuch as Lead and Cadmium. If you have particularly sensitive skin, wenevertheless recommend limiting contact with cosmetics, perfumes, and sweat andremoving the jewelry if irritation occurs.

How can I tell if a piece of jewelry is really made of 925 silver?

A quality 925 silver jewelry piece normallybears a “925” fineness hallmark and is often not attracted to a magnet, unlikeother metals such as steel. Be careful not to test the clasp with a magnet,because it contains a small steel spring inside that allows the lobster claspto function. Silver also weighs more than many inexpensive alloys and tends tooxidize (darken) over time, which is a typical characteristic of this metal.

Jewelry Oxidation and Care

Why has my jewelry turned black? Is this normal?

Yes, this is normal: 925 silver tends tooxidize over time due to exposure to air, moisture, sweat, perfumes, anddetergents, causing darkening or a dark patina. On the “Jewelry Warranty andCare” page, we explain that, unlike products that are not made of silver, ourjewelry can return to its original appearance when properly cleaned withspecific products or with a solution of hot water and baking soda.

Can I wear silver jewelry in the shower, swimming pool, or at the seaside?

Silvertolerates everyday use well, but repeated contact with chlorinated water(swimming pools), salt water (sea), and harsh detergents accelerates oxidationand can dull the surface. To maintain its shine, we recommend removing yourjewelry before swimming, showering, or applying creams and perfumes.

How can I clean an Aka Gioielli 925 silver jewelry piece?

For light cleaning, you can use lukewarmwater, mild soap, and a soft cloth, avoiding abrasive sponges; for heavieroxidation, you can use specific silver-cleaning products, as recommended in ourcare instructions. Alternatively, you can try this homemade solution: place asheet of aluminum foil on the bottom of a bowl with the shiny side facing up,place the jewelry inside, add 1 tablespoon of baking soda and 1 tablespoon ofsalt, and pour in very hot water. Leave it to act, then rinse and dry.

How often should I clean my silver jewelry?

It depends on how often you wear it: dailyuse requires light cleaning every few weeks and a more thorough cleaning a fewtimes a year. If you notice a loss of shine or small dark spots, cleaning thejewelry promptly makes the process easier and helps protect it in the longterm.

How should I store my jewelry to keep it shiny?

It ispreferable to store each piece of jewelry in its box or in soft pouches, awayfrom moisture and direct light, to slow down oxidation. Also avoid leavingchains and bracelets piled together, to prevent scratches and tangles.

Should I remove my 925 silver jewelry before going to sleep?

Yes, this is strongly recommended. Duringsleep, prolonged contact with moisture and body sweat accelerates the naturaloxidation process of silver. In addition, friction against bed sheets can dullthe polished finish and may bend or break the more delicate links of chains andbracelets.

Shipping

What are the shipping times and costs?

Shipping is free for all orders of €69 or more. For lower amounts, the shipping fee is €6.90 for Italy, France, Germany, and Spain, with delivery taking 3 to 6 business days from the time the parcel is handed over to the carrier. For all other European Union countries, the cost is €9.90 and delivery takes 4 to 9 business days.

Which countries do you ship to?

We shipto Italy and several European countries; the available countries and theirrespective shipping rates are shown directly during the checkout process whenyou enter the delivery address.

How can I track my Aka Gioielli order?

After your order has been confirmed andshipped, you will receive an email with all the details and, where available,the carrier’s tracking link to follow the delivery status. Alternatively, youcan view your order history directly from your customer account.

Returns and Refunds

Can I return a piece of jewelry if it is the wrong size or I don’t like it?

Yes, you can request a return or sizeexchange within the period specified in our returns and refunds policy,provided that the product is in perfect condition, unworn, and complete withits original packaging.

How many days do I have to return an item?

Althoughdistance-selling regulations provide for a 14-day period, we extend this windowto up to 30 days from the date of receipt to return the item using our “EasyReturn” procedure. This gives you twice the legally guaranteed time to evaluateyour purchase at your leisure.

How does the return procedure work?

To initiate a return, contact us throughthe online form or from your customer area, providing your order number and theproduct you wish to return; we will provide you with instructions regarding theshipping address and return method. Once the package has been received and theproduct inspected, we will proceed with a refund or send the new size,according to your choice.

Who pays the return shipping costs?

The return arrangements and any associatedcosts depend on the type of return (change of mind, defect, or shipping error);return shipping costs are generally borne by the customer. In some cases,however, we may offer discounted return labels.

Payments and Installments

Which payment methods do you accept?

We acceptthe main secure payment methods, including credit and debit cards (via ShopifyPayments), PayPal, and Klarna. For eligible orders, you can also choose tosplit the amount into 3 interest-free installments by selecting PayPal orKlarna at checkout. Cash on delivery is not available.

Are payments on the website secure?

Yes. Payments are processed through ShopifyPayments and other certified external payment gateways, which use secure HTTPSconnections and security systems that comply with international standards,including PCI DSS and 3D Secure. Aka Gioielli does not view or store yourcredit card details in any way.

Warranty and Customer Support

Are Aka Gioielli products covered by a warranty?

Yes, allour jewelry is covered by the statutory legal guarantee of conformity providedfor under Italian and European law. The warranty covers manufacturing defectsonly; it does not cover the natural oxidation process of silver, nor damageresulting from impacts, improper use, lack of maintenance, or treatmentscontrary to our care instructions.

What should I do if my jewelry arrives damaged or defective?

If a product is defective or damaged upondelivery, contact us immediately within a few days and send photos of thejewelry and the package; we will assess the issue and offer a repair,replacement, or refund depending on the type of defect.

How can I contact Aka Gioielli for assistance?

You can email us at customercare@akagioielli.it, as indicated in the Terms of Service, or use thecontact channels available on the website; we offer “Online Support” withcustomer assistance available 24 hours a day, 7 days a week, as stated on thehomepage.

Can you help me choose the right size or model?

Of course: if you have any doubts aboutsize, chain length, or style combinations, write to us and tell us how and whenyou plan to wear the jewelry; we will suggest the most suitable options anddirect you to the most useful size and material guides.